Shipping policy

PROCESSING & PRODUCTION TIME
All HQ Athletics apparel is custom-made to order through our premium manufacturing partner, Tapstitch. Please allow 2 to 5 business days for your items to be printed, processed, and prepared for shipment. You will receive a notification email with tracking information as soon as your order ships.

SHIPPING RATES & ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the shipping method selected, but standard domestic shipping typically takes 3 to 7 business days after production is complete.

DIGITAL GOODS & EVENT PASSES
If your order includes digital products, such as gym memberships, day passes, or event tickets (e.g., Football Sundays), those items will be delivered instantly via email and will not incur shipping charges. Physical merchandise will ship separately directly from our manufacturing partner.

INTERNATIONAL SHIPPING
At this time, we primarily ship within the United States. If international shipping is available for your region, rates and delivery estimates will be calculated at checkout. Please note that your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. HQ Athletics is not responsible for these charges.

ORDER STATUS & TRACKING
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hqathleticsllc@gmail.com with your name and order number, and we will look into it for you.

LOST OR STOLEN PACKAGES
HQ Athletics is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.